Captives are Monitoring Disparate Impact
There are at least three reasons you need data when confronted with allegations of disparate impact.
There are at least three reasons you need data when confronted with allegations of disparate impact.
For dealerships, understanding the expectations of customers is what makes a great versus good versus mediocre customer experience.
Kerrigan Advisors’ Erin Kerrigan sees a positive, record-breaking buy/sell market for 2022 and maybe into 2023.
If a dealer can provide their paper trail to a regulator or jury, it should demonstrate that the consumer indeed made informed decisions throughout the process and there was no deception intended.
F&I profits have consistently increased since my departure from “the box” — and it’s all happening in conjunction with my fuzzy slippers.
Mining the service drive can be a mundane task that’s easy to push aside, but it can also deliver high-quality leads and is the best source of used inventory for your dealership.
Educating EV buyers about the benefits of a service contract will help your customers to protect their long-term investment and pave the way for increased customer loyalty.
Now is the time to protect loyal customers against the competition and position your dealership as a trusted partner as the market evolves.
Dealers need to stay vigilant and make it known these practices will not be tolerated and discipline the employees who continue to put them at risk!
The automotive industry's most in-depth and longest-running study of its kind reveals what today's consumers want.