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The Power of an Addendum

The power of an addendum lies in its ability to clarify the customers value in the vehicle, as well as reminding them of the unavoidable perils of owning a vehicle in today’s world. - IMAGE: Getty...

The power of an addendum lies in its ability to clarify the customers value in the vehicle, as well as reminding them of the unavoidable perils of owning a vehicle in today’s world.

Create a Compliance Test for Interviews

You can create a simple test deal file and pop quiz to administer during the interview process that will tell you how compliant the applicant really is, vis-a-vis your compliance standards. -...

You can create a simple test deal file and pop quiz to administer during the interview process that will tell you how compliant the applicant really is, vis-a-vis your compliance standards.

Service Departments Up Their Game

The Cox Automotive Service Industry Study finds that as dealerships leverage technology to enhance the customer experience, they can capture more service market share. - IMAGE: Getty Images

The Cox Automotive Service Industry Study finds that as dealerships leverage technology to enhance the customer experience, they can capture more service market share.