The automotive industry is going through rapid change, facing additional costs associated with personnel, benefits, and retention, and depending on a steady stream of additional customers to replace those customers that have defected. So how do you change how you conduct business to meet the current challenge?
Even with the Bronco and F-150, dealers must remain smart about their digital advertising strategies.
Virus or no virus, the law is still going to change and mandate new responsibilities for you and your business. Here are five recent legal developments that could affect your dealership that you might have missed.
Borrowers and lenders alike are wondering who has the capacity to pay and how resilient is this capacity? Institutions that make the most of insight, simulated analysis and strategic action delivered via omni-channel functionality will establish disproportionate resilience in these uncertain times.
Although the pandemic rocked retail auto sales throughout the country, some dealerships are reemerging with healthy sales. The owners of Nutley Auto spoke to us about their dealership, staff, customers, and what they tell others about paving a solid path for business success.
Electric vehicles aren’t new. What is new, is consumer interest.
To design and develop new technological innovations, automakers need software engineers. So how do OEMs successfully compete for this in-demand talent against competitors that are also investing in smart technology?
Cyberattacks are happening fairly frequently, and dealerships are prime targets because they have exactly what cybercriminals are looking for, and because their IT systems and policies may not be a top priority. Take the necessary steps to protect your customer data, your bank accounts, and your reputation.
Will a COVID waiver protect your business? There is no definitive answer as of early 2020, but after a review of the risks, it may be deemed an advisable addition to your compliance quiver.
Messaging apps, AI, and self-service customer support options such as adaptive FAQ’s with interactive guides have allowed retailers to scale down contact centers to rely more on chatbot technology and give customers the quick and reliable answers they need.
