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Dealer Ops

Five Critical Techniques to Improve CSI

Customers long forget what repairs were done, but what keeps a great many coming back year after year is how they feel walking away, and the Customer Service Index is the closest measurement we...

Customers long forget what repairs were done, but what keeps a great many coming back year after year is how they feel walking away, and the Customer Service Index is the closest measurement we have that gauges that feeling.

CarSaver to Help Power Nissan Home Platform

After a successful pilot program with seven dealers, Nissan selected CarSaver’s industry-leading e-commerce platform to support components of a new end-to-end online buying experience for...

After a successful pilot program with seven dealers, Nissan selected CarSaver’s industry-leading e-commerce platform to support components of a new end-to-end online buying experience for customers, from first click to home delivery.