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Dealer Ops

Nanny State: New Safety Tech Annoys Drivers

J.D. Power analysts found 61% of drivers sometimes disable their vehicles’ lane-keeping and centering systems. - Photo courtesy Mercedes-Benz USA

A new J.D. Power survey finds car buyer demand for semiautonomous safety technology is threatened by overbearing alerts that are causing many to disable their systems, increasing the risk of a collision.

Ryan Norris and the Next Generation of On-Camera Dealers

Ryan Norris and Toyota of Easley (S.C.) have all but abandoned traditional advertising to focus on building an online library of videos inspired by customers, starring the dealer, and driving sales and service traffic — often with no mention of buying a car.

S.C. Dealer Sues Former GM, F&I Manager

Charleston, S.C.’s Hoover Mitsubishi has been closed since a June FBI raid. Owner Mark Hoover has filed suit against two former employees over a bank fraud scheme that led to the raid and the...

Hoover Mitsubishi’s Mark Hoover has sued two former employees accused of doctoring auto loan applications, a scheme that led to an FBI raid and the shuttering of the dealership.