The firm’s 2016 U.S. Customer Service Index (CSI) Study shows that last year’s record number of recalls is having an effect on customer satisfaction with dealer service, which declined for the first time in six years.
The automotive imaging company, which supplies 360-degree imaging to more than 22,000 dealer websites, has expanded its virtual reality content.
The system is designed to use Apple Wallet, a native app to all iPhones, or Android Wallet, installed in most U.S. smartphones, to send above-the-lock-screen alerts that cannot be ignored by customers.
Manheim kicked off its month-long “Pump Up Your Volume” campaign on Monday, It's designed to promote inventory from key consignors as well as Manheim's large selection of sought-after luxury and non-luxury certified pre-owned vehicles.
With the formation of Ford Smart Mobility, the automaker has its sights on becoming one of the leaders in connectivity, mobility, autonomous vehicles, the customer experience, and data analytics.
Loyalty geofencing is helping dealerships like Pacifico Marple Ford Lincoln recapture car buyers by sending powerful, targeted, above-the-lock-screen messages to their smartphones.
An eBay exec shares two key pointers for dealers who are new to digital automotive marketplaces.
The vehicle information firm reported that all segments reviewed showed less than 2.7% depreciation except for full-size pickups.
DealersLink officials say the company's line of automotive solutions can help small and mid-sized automotive groups cut vendor costs by streamlining their dealership tools into one integrated system.
GarGurus has named Sara Welch senior vice president of consumer marketing. The 10-year marketing veteran previous held executive marketing roles at Gazelle and TripAdvisor.
Eighty-nine percent of dealers surveyed agreed that having a comprehensive process for handling inbound calls was important; however, only 40% were confident they were managing incoming calls effectively, according to a survey conducted by CallSource
The average transaction price for a new car rose 2.2% to $33,781 in February, Kelley Blue Book reported today. The vehicle information site also noted that incentive spending is nearing pre-recession levels, as vehicle OEMs look to offset rising prices.
Edmunds has released the names of the more than 800 winners of the firm's fourth annual Five Star Dealer Award. Dealers named had to have at least 20 site reviews within a two-year period and earned an overall sales rating of five stars on Edmunds.com.
Aside from announcing its new marketing director, the retail solutions provider said it will debut a new line of products at the upcoming NADA Convention & Expo.
General Motors responded on Friday to legal concerns raised in a Feb. 8 letter from the California New Car Dealers Association. The automaker said it is not infringing on its dealers' used-vehicle operations, adding that projected sales from its Factory Pre-Owned Collection program will represent 'roughly 1% or less of current used retail volume our dealer network sells.'
