Emerging service issues darken J.D. Power’s otherwise upbeat 2016-MY vehicle reliability report, which finds an industrywide improvement of 4% and mass-market vehicles outperforming highlines for the first time.
Betson Enterprises has released ‘Arcades Draw Customers and Make Money,’ a new report charting the emerging trend of in-dealership arcades and game rooms.
AAA researchers found frigid temperatures cut electric-vehicle range by an average of 41% after a series of tests in 20-degree weather.
CARSTAR announced an expansion of its North American network of dealership-based collision-repair facilities.
myKaarma will showcase service@home, a new solution designed to extend dealership service department access to meet the demands of busy customers, at NADA Show 2019.
automotiveMastermind and TransUnion have joined forces to launch serviceMastermind, a new solution designed to deliver prescreen offers to qualified service customers.
Assurant has piloted a launch of Pocket Drive, a new solution designed to share the benefits of connected-car technology with dealers and car buyers.
Spireon’s latest addition to its Kahu customer-retention module was designed to grow fixed ops revenue through personalized and convenient customer engagement.
Xtime announced the launch of three new features designed to maximize customer retention and dealer profits as well as the latest book from executive and service expert Jim Roche.
FLIR Systems has launched the ONE Pro LT, a lower-cost thermal imaging camera for smartphones and tablets.
Stacey White has been named senior vice president of PAR North America’s remarketing services division.
vAuto’s new used-car reconditioning platform was designed to automate the recon process for improved efficiency and speed.
Axalta’s 2019 Automotive Color of the Year is ‘Sahara,’ a golden bronze said to radiate warmth, richness, and strength.
Rapid Recon founder and CEO Dennis McGinn has published a new how-to reconditioning manual, ‘RECON T2L,’ in time for NADA 2019.
The second phase of Cox Automotive’s 2018 Service Industry Study offers new insights into consumer preferences and illustrates the need for and benefits of a revitalized service experience.
