Q&A: Service Does Not Equal Sales
Assuming every service customer will remain blindly loyal to the dealership is a mistake that costs unwitting dealers countless sales.
Assuming every service customer will remain blindly loyal to the dealership is a mistake that costs unwitting dealers countless sales.
Auto dealers finally have an answer to a critical compensation question thanks to a 5-4 Supreme Court decision in the Navarro v. Encino Motorcars case.
Whether underperforming service advisors don’t know how to hit their goals or simply refuse, dealers must be prepared to take forceful action.
‘Charlie’ is a new virtual service assistant designed to make dealership service faster while training techs in the process.
A survey of 250 U.S. franchised dealerships revealed a 21% drop in the gross-margin gain between new- and used-vehicle sales as off-lease units flooded the market in 2017.
Designed specifically for auto dealers, myKaarma’s new mobile app promises to speed check-in, reduce damage claims, and increase upsell opportunities.
The latest update to Open/Mate’s API was designed to enable auto dealers to use third-party systems to create repair orders.
AutoLoop’s new multipoint inspection tool was designed to help dealers earn service customers’ trust and sell more recommended work.
‘Why Service Absorption Is a Dangerous Number’ offers a detailed guide on how to grow service profits using revenue per units-in-operation.
The latest edition of Dealer-FX’s BDC tool was designed to drive effective outbound campaigns and customer communications.
Use this five-step plan to improve your status check process, prove you value your customers’ time, and keep them coming back to your shop.
Dealers selling Fidelis PPM maintenance plans can now enjoy complimentary auto deductible reimbursement coverage.
The latest tool from Dominion Dealer Solutions was designed to offer immediate access to marketing, success, and engagement reporting.
E-Signature Capture is a new, tablet-based app designed to allow fixed ops staff to accept and store digital signatures.
Analysts blame aftermarket competition and inconsistent advertising by dealers and OEMs for a declining rate of sales among dealership service departments.
