Not only was employee turnover below the rate recorded in the private sector, dealership employees earned 29% more than private-sector workers. The study also showed that F&I had the highest ratio of women.
The vehicle-pricing firm reported today that the pace of depreciation in September remained relatively unchanged from August. It expects average depreciation to approach pre-recession levels by year-end.
At a hacker conference last month, security consultant Craig Smith said a malware-infected vehicle coming in for service could potentially infect a dealership’s testing equipment, which would in turn spread the virus to every vehicle a dealership services.
As of last month, CNA National now has more than three million contracts in force across its product lines, including vehicle service contracts, GAP, tire-and-wheel protection and warranties.
Scott Stoner has been promoted to the role of mid-south regional business development manager for Dent Wizard. He will work out of St. Louis.
Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.
Automotive technician Steve Travis was named to the Toyota 2014 Assembly of Champions, the only technician in the United States to receive the honor.
Having trouble hiring quality service technicians? You might not be looking in the right places.
Customers of Larry H. Miller Dealerships can now order vehicle parts directly through a new e-commerce platform, currently available through 20 Larry H. Miller dealership websites.
Eyewitness Surveillance announced the launch of a beta program for three products designed specifically for dealerships.
Recall Masters has launched the Rambo marketing program. It's designed to drive more sales and service revenue from car owners affected by factory recalls.
AutoAp launched a new service designed to provide dealers with daily recall updates for new- and used-vehicle inventory.
The Billionaire investor weighs in on a host of topics, from Tesla and the franchise system to his acquisition of the Van Tuyl Group and the opportunities that lie in F&I.
A new analysis by J.D. Power and DealerRater examines the connection between the service experience and sales. It concludes that to boost sales, dealers need to tune up their service centers.
Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer satisfaction was significantly higher at dealerships offering service express lanes.
