October 2014
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In This Issue

Article

Apples and Pomegranates

Article

Show Stopper

Steve Song took over as president of FH Dailey Chevrolet in San Leandro, Calif., in 2011. Song believes General Motors is invested in creating opportunities for minority members in a changing...

Article

Progressive Dealers

Customers are more likely to order needed repairs and return for future service when dealers make constant, transparent and friendly communication a priority.

Article

6 Touchpoints for Service Customers

Combining the efforts of sales and F&I could negatively affect customers by narrowing their financing options. F&I professionals must be trained to demonstrate the value of all types of financing,...

Article

Saving F&I

Article

How to Prosper With Flat Fees

Article

Season of Prosperity

Article

At the Vanguard

Article

It’s Monday, But That’s OK