November 2019

  • Cover Story

Dealers Recognize the Industry’s Best in 2019 DCAs

Dealers and dealership personnel named 71 companies in 35 categories as their favorites in the 2019 Dealers’ Choice Awards.

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In This Issue

Most dealers mine their customer database when sales slow. Smart dealers prevent slowdowns by data mining full-time. - Photo by Rawf8 via GettyImages.com

Article

Data Mining: The Golden Opportunity You’re Ignoring

A Nevada man won a lawsuit against a used car dealer and a surety company by proving the dealer knowingly misrepresented a vehicle’s value. - Photo ©GettyImages.com/welcomia

Article

What You ‘Know’ About the Cars You Sell