Compensation can be a major point of contention among dealers, managers and employees. GM explains how initial planning can prevent future headaches.
VehicleSpection has launched a service that provides dealerships with on-site, professional inspections of certified used vehicles.
Struggling sales pros should remember to take pride in their work and seek referrals wherever they may lie.
Lax policies and unauthorized charges, discounts and freebies could be nipping away at your bottom line.
Smartphone-powered customers will prove worthy foes to sales and F&I pros who fail to anticipate their questions and appreciate their easy access to information.
Twenty years into the Digital Age, some dealers still refuse to acknowledge the shift toward and profit potential of properly converted Internet leads.
Oscar Rodriguez found his calling as a sales pro at All American Chrysler Jeep Dodge of San Angelo (Texas).
Converting leads and increasing sales in today’s marketplace may require some dealers to abandon long-held beliefs.
The former O’Brien Auto Group employee alleges he was fired after he complained about his general manager’s racist remarks. He also claims he was not paid according to his contract.
Sonic officials said last week the group will begin piloting its new customer experience initiative at a Charlotte, N.C., store this July. The new process promises to deliver a ‘one associate at one price in one hour’ buying experience.
