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"He Said, She Said," Or Why We Build Courthouses

Thomas B. Hudson, Esq. - The motion is usually based on the dealer’s claim that the car buyer has failed to state sufficient facts to make out a viable claim...

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What Exactly Is DMS?

Jeff Smelley - DMS stands for Dealer Management System ... a system yielding quantifiable, reliable and timely information to the dealer

Find Lost Profits: Mind Your Dealership's Operation

Jeff Smelley - Inefficient daily operations in a dealership cost money, REAL MONEY, and unlike a missed sales opportunity, poor dealership operations will continue to cost money until fixed.

Online Programs Make Listing Auction Vehicles A Smooth And Easy Ride

Rob Chesney - eBay Motors’ Preferred Solution Provider program ensures that these tools function correctly with eBay’s software and policies...

Photographing Vehicles For eBay Listings

Rob Chesney - ...good photographs of a vehicle are critical as they lend credibility and verify product attributes...

What A Dealer Needs To Know About Running A Professional Detail/Reconditioning Department

Bud Abraham - "we've always been able to operate the department with little equipment and low paying, entry level people."

Work Smarter, Not Harder

Craig Colendar - When I was working in dealerships, I would write out each salesperson’s previous yearly results, set aggressive goals for the coming year and then apply the math necessary to get the job done: how many phone ups per day, floor ups per day, be-backs etc. I would review the game plan with each salesperson, enthusiastically emphasizing the ...

Dealership Excelling With Niche Credit Market

Harlene Doane - The answer is an open Chapter 7 Bankruptcy program that Special Finance Manager Mike Anthony has perfected ...

Dealer Adds Retail Establishments To Online Sales

Harlene Doane - Advertising cost for online sales runs about $100 per unit, which is much lower than industry averages for conventional sales...

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Pay Plans: An Employee And Employer Evaluation

Harlene Doane - Have you ever wondered if a pay plan fair? The question is: “How do you evaluate your pay plan to determine fair?" A great pay plan has to be fair to the ...