Xtime’s new Service Tracker feature was designed to provide real-time updates to fixed ops personnel and customers while injecting trust and transparency into maintenance and repair processes.
An Orange County jury found in favor of Toyota dealer Roger Hogan, who sued the factory for fraud and breach of contract amid claims the manufacturer concealed safety defect data and retaliated against him for going public with his concerns.
A new partnership with Xtime was designed to offer access to digital tools designed to improve customer retention and loyalty to dealers using Auto/Mate Dealership Systems’ DMS.
The average age of America’s registered cars and light trucks has risen again, to 11.8 years, according to the latest report from IHS Markit.
A new feature allows U.S. Hyundai dealers who are subscribed to CDK Global’s Hailer service can now offer Lyft rides to service customers.
Rotary Lift’s redesigned website includes ‘Find My Lift,’ a new tool designed to help auto dealers and other users easily search, sort, and browse by vehicle class, capacity, and type.
A new service from AutoAp was designed to give auto dealers greater insight and control over the liability and financial impacts caused by safety recalls, promising to reduce risk by more than 80%.
Ford Motor Co. announced four recalls for seven vehicles sold in the U.S. and Canada, including 1.2 million Explorers that could be affected by a rear suspension issue dating back to the SUV’s 2010 redesign.
Despite headwinds threatening dealership profitability, Kerrigan Advisors’ first-quarter report indicates 2019 is trending toward another 200-plus transaction year for the auto retail buy/sell market.
Are you pulling in too much fixed ops revenue? Dealer consultant shares five proven methods for insulting customers, improperly documenting and addressing their concerns, and discouraging repeat visits.
