training

3 Keys to Millennial Training

Dealers are using relatable content, brevity, and new technology to design new training modules for their youngest staffers.

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So Many Products, So Little Time

With finance reserve under attack, dealers must be increasingly selective when it comes to F&I products. Top trainer offers guidelines for choosing the products that offer the most value to your dealership and your customers.

The Why of F&I

Justifying the existence of the F&I department requires dealers to take a hard look at the value it offers to customers and its effect on the sales process.

Are You Ready When the Phone Rings?

If your team’s phone skills have faded in the Digital Age, you may be losing opportunities. Map out the road to the appointment and make sure no sales call goes unanswered.

Launching Special Finance: Part Six

Despite a parade of obstacles, Champion Motors’ Red Team pulls out a win in overtime.

Launching Special Finance: Part Five

Website and BDC issues have slowed but not stopped the progress of Champion Motors’ new special finance team.

Why I Love This Business

Top trainer explains why honest, hardworking dealers are rewarded with happiness, peace of mind and financial gain.

Enduring Optimism

Dealer Summit comes to Tampa with lofty goals and high expectations.

Launching Special Finance: Part Four

The DealerStrong team experiences the highs of beating expectations and the lows of an underperforming BDC and third-party lead provider.

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4 Secret Skills of Successful Managers

Corporate communication expert offers four tactics dealers and managers can use to effect real change in an increasingly complex workplace.