customers

U.S. Drivers Overdue for Major Services

Data shows dealers have ample opportunity ahead of the holiday travel season.

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Counting On Service

An efficient, profitable parts and service operation can generate steady revenue and keep customers coming back.

The VIP Treatment

Facing OEM-mandated facility upgrades, Hoffman Audi took the opportunity to give its service drive a makeover that is winning praise from customers.

The Invisible Customer

Your CRM contains a goldmine of sold customers, however industry pros explains why these leads often go missing.

To Catch A Customer

The magazine’s from-the-trenches columnist offers a few insights on how to get the most out of your customer communications.