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service appointments

5 Ways to Blow Up a Service Customer

Are you pulling in too much fixed ops revenue? Dealer consultant shares five proven methods for insulting customers, improperly documenting and addressing their concerns, and discouraging repeat visits.

Cost Estimates are Crucial to Service Appointments, Study Finds

Xtime's survey of 668 vehicle owners shows that a majority (more than 70%) believe cost estimates are either extremely important or very important when setting appointments. These responses outranked all other factors surveyed, like the availability of transportation options and the option to choose different service advisors, the company stated.