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Training

The Seven Golden Nuggets

Kyle Miller - When the modern consumer steps into your showroom two things are certain: one, they would rather be sitting in the dentist chair than dealing with a car salesman and two, under no circumstance are they buying a car today, period ...

Character Counts

Sean Wolfington - Not only can you succeed in the car business by living with character and integrity, but ... it is in fact the only way to really succeed ...

What's Your Best Price, Bottom Line

Darin George - If there were a prize for the most asked question in car sales, “What’s your Best Price?” would get it hands down. How you handle this question will determine IF you sell the vehicle and IF you maintain any gross profit ...

What's My Car Worth (Handling Trade-Ins)

Darin George - ... the customer will still listen to you and follow you all around the dealership. Because you’re the first sales person that has told them what they have been waiting to hear. They love you ...

Management

Rick Boudreau - Management is about leadership: establishing priorities, setting goals, getting things done and making things happen.

The Art of Appraising

Bruce Thompson - The appraiser. The decisions this individual makes can swing a dealership's sales 35 percent or more;...