Your trusted source, always on top. Set us as your Preferred source on Google

Training

Are You Ready When the Phone Rings?

If your team’s phone skills have faded in the Digital Age, you may be losing opportunities. Map out the road to the appointment and make sure no sales call goes unanswered.

Quakes Shut Down Toyota, Hino Production

Toyota will shut down most of its production of Toyota, Lexus, and Hino vehicles over the coming week, after a pair of deadly earthquakes rocked Japan and caused parts shortages for the automaker.

The Price Is Right

Photo: John Holstein

Ed Price stands at the threshold of retirement after more than 25 years at West Virginia’s Stephens Auto Center.

GoMoto Adds Kelley Blue Book Integration to Platform

Through the integration, users of GoMoto's Customer Experience platform will be able to offer Kelley Blue Book's appraisal tool as part of the initial customer registration process. Users will also be able to use the appraisal tool to get service customers to trade up and explore their inventory.

Vehicle Depreciation Accelerates in Q1, Black Book Reports

The acceleration in vehicle depreciation during the first quarter points to the market reaching the peak of spring, Black Book said this week. While many segments saw noticeable spikes in depreciation, the firm noted, some segments experienced increases in value during the quarter.

Drop in Fuel Prices Pushes 'Cost to Own a Vehicle' to Six-Year Low

Spurred by a nearly 25% drop in fuel price, the annual cost to own and operate a vehicle in the United States has fallen to a six-year low of $8,558, according to AAA’s 2016 Your Driving Costs study. The drop more than offset the increase in every other cost associated with vehicle ownership.

Shoppers Satisfied With Dealership Experience, Study Shows

Eight out of 10 shoppers are entering the dealership and leaving satisfied, according to the 2015 Channel Immersion and Perspectives study published by Foresight Research. And the remaining dissatisfied shoppers have suggestions for dealerships as to how to make the experience even better.

Dealers’ Choice Awards Voting Open Until April 15

Dealers and dealership personnel are encouraged to vote for their favorite vendors, suppliers, banks and finance companies in 34 categories covering new- and used-car leads, training, marketing, F&I products and more. Voting for the 12th annual Dealers’ Choice Awards is now open and will remain so until midnight on April 15.