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CPO Sales Reach Record High in 2014

Sales of certified pre-owned vehicles hit an all-time high of 2.3 million units sold in 2014, according to the latest Used Vehicle Market Report from Edmunds.com.

Customer Satisfaction is Worthless

As sales guru Jeffrey Gitomer once put it, “Customer satisfaction is worthless. Customer loyalty is priceless.”

A dealership GM says anybody can create an acceptable experience, but creating repeat business is an endeavor unto itself. He offers five practical tips for pricing and retaining your most loyal customers.

A New Legacy

Justin Russell, Sales Pro of the Month. Photo courtesy Ford of Pasco

With help from his father and other mentors, Justin Russell has blazed a path to Internet sales success at Legacy Ford of Pasco (Wash.).

Automakers Report Strong January Sales

January’s total new-vehicle sales increased 13.7% from a year ago to 1.51 million units, according to Autodata Corp. January’s seasonally adjusted annual rate was 16.66 million, a slight dip from the 16.92 million SAAR recorded in December.

VinSolutions Debuts New Mobile App

VinSolutions’ VinConnect Mobile app gives dealers access to their CRM from a hand-held mobile device. Other features include mobile call tracking and a customer I.D. scanner.