There Is No Such Thing as "Arriving"
Our business is always changing. What does not change is the need to hone skills, increase knowledge, learn new things, and remember that the grind never stops.
Veteran GM Jason Heard digs deep to offer practical, proven insights and best practices to drive profitability and productivity in every department.
Our business is always changing. What does not change is the need to hone skills, increase knowledge, learn new things, and remember that the grind never stops.
Why do you have a business development center? Heard urges dealers debating whether to empower or disband their BDCs to consider whether its duties can be carried out by any other means.
Are you ready to make the leap to the general manager’s chair? Auto retail veteran shares a five-step process you can use to maximize your potential and improve your chances.
GM explains the difference between sales superstars and sales divas and makes the case for special treatment — but only under certain strict conditions.
Every dealership is filled with hidden profit killers. Smoke them out by asking the simple questions that can reveal untapped revenue and uncontrolled costs.
Too many dealers work hard to reach the heights of success and then come undone. GM offers a three-point plan for avoiding self-sabotage and maintaining the high income you’ve earned.
Heard knows delegation and outsourcing are the quickest path to a work-life balance.