Don Reed - Common sense tells us that increasing your profit margins is the easiest of the three ways listed above. This is the result of nothing more than an attitude on the part of the dealer and his management team to follow NADA guides...
Jennifer Rincon - During a time when American cars introduced front seat shoulder belts, Swedish engineers were already launching rear-facing child seats and testing their cars in aircraft wind tunnels...
Don Reed - Once you have your service advisors working with 12 to 15 customers a day, you must then measure your shop productivity, which needs to be around 120 percent...
Don Reed - For all three positions, is your Service Absorption rising year after year? If any of your answers were “NO” then you must ask yourself why?...
Don Reed - Can your service department increase its customer pay labor and parts sales by 40 percent? YES! Can your service department increase its customer pay labor and parts gross profit by 40 percent?...
Karen Steckler - Prestige Imports is one of seven dealerships, with seventeen franchises which is owned by Hansel Auto Group. Over the years Hansel has developed a robust business with excellent service centers...
Don Reed - If the number of active customers in your database is going up each month, congratulations; you are doing a lot of things right toward building strong owner retention...
Mark O'Neil - Increasingly important to dealerships are the back end profits from the sale of aftermarket products...
Don Reed - Let’s take a look at your most recent financial statement. Determine your average new and used vehicle unit sales per month...
“It’s an ever changing industry, and the easiest way to describe it is that it’s a fashion business,” said Churchill.
Don Reed - I supplied three rules to follow that would provide the basis for generating additional retail gross profit in your service and parts departments...
Tommy Webb - Are dealers taking any course of action directed toward making their customers more aware of the features of their specific vehicles...
John Carroll - His first big decision was to shut down the collision repair operations he had originally been given to run in order to expand the service group...
Don Reed - So, whether the vehicle was a trade-in at your store, purchased at the auction or bought off the street or from a wholesaler, it belonged to a customer...
Andrew Wolfe - ...a customer that comes back to your store for vehicle service is 17 times more likely to buy his next vehicle from your dealership?...
