Increased Service Absorption Rule #2
Don Reed - This means that you would have to add one hour per Customer Pay repair order (your sales would have to increase 67 percent)...
Don Reed - This means that you would have to add one hour per Customer Pay repair order (your sales would have to increase 67 percent)...
Greg Goebel - What happens if a dealership was to increase their average hours per repair order by six minutes per ticket?...
Andrew Wolfe - Along with allocations for advertising, marketing and general brand recognition, manufacturers and other suppliers allocate...
Jennifer Rincon - The same, cherished sales training used in the showroom should be the model you follow in training service employees...
Harlene Doane - The combination of investing in areas of the dealership with the largest margins ... are driving the increase in revenue...
Don Reed - The opportunities for retail gross profit improvement exist in every dealership. Let’s call these opportunities the RULES...
Don Reed - ...BHAG, short for Big Hairy Audacious Goal. This BHAG then creates the vision for the company and its managers and employees...
John Carroll - It doesn’t take long for first-timers at Zimbrick’s in Madison, Wisconsin to get the idea that they’re in for a unique experience.
Andrew Wolfe - I know you’re thinking this can’t be true, but take a minute to ask your employees what your dealership’s goals are...
Andrew Wolfe - To get your entire organization acting like a team, schedule ... sessions for employees to shadow someone from another department...
Andrew Wolfe - Most service managers do not spend time developing marketing and retention plans ... such a plan can play a key factor in their success...
Rick Boudreau - When placing your ad, include the name of the dealership, the personality of the position, contact person, phone number,...
David Keller - When reviewing procedures of a F & I department, we find that many dealers are not checking that the proper receivable is recorded...
David Keller - To minimize potential chargebacks, it pays to research which vendor has the best terms...
Terran Lamp - “Figuring out how people wanted to be treated and what needs to be done played a huge role in structuring and fixing the service department...”
