Warranty Audits: Keeping your Dirty Dozen Clean
Rex Collins - Dealers should remember that a technician is supposed to perform the appropriate documentation, not a service advisor.
Rex Collins - Dealers should remember that a technician is supposed to perform the appropriate documentation, not a service advisor.
Rex Collins - Internal theft is big business. It is estimated that the cost to each employer is $9 per day per employee...
Thomas B. Hudson, Esq. - I’ve frequently have to point out to people in the car business that the Truth in Lending Act doesn’t apply to many credit transactions...
Leaders set higher standard values... they model those values themselves and use charismatic methods to attract people.
Dan Henderson - ... We stare at the low closing ratios, the low demos, low write up percentages and then try to decide whether or not our staff needs more training or if they need to be fired ...
One of key ingredients to the Dimmitt success is the menu of accessories customers are given to enhance their new purchase.
Thomas B. Hudson, Esq. - “There has to be separate consideration – apart from the consideration supporting the contract of sale – to support the agreement to arbitrate.”
Thomas B. Hudson, Esq - First, if the F&I process wasn’t perfect, the videotape would record the imperfections and the tape would become ... Exhibit 1...
David Keller - The first thing the owners did was call the individual who was responsible for the tape backup the night before...
David Keller - Your people attempt to print a list of customers and sales data as requested...
David Keller - You can prepare combined financial statements if required for banking or other purposes without jeopardizing your RFC sale transaction...
David Keller - Decide what you want to sell and whom you want to sell to. What is their average age? Are they married?...
David Keller - The internet has improved the speed at which data can be exchanged between dealers and those that they wish to communicate with...
Stuart Landsverk - ... You need to be a big success in the used car business to make a store net out. There are plenty of new car dealers who are used car dealers by default ...
Stuart Landsverk - ... you only get one chance at a first impression, so it was important to get things as right as possible the first time.
