September 2014

  • Cover Story

Service With a Smile

Don Boyle brings his lifelong passion for fixed ops to the Scott Family of Dealerships.

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In This Issue

Article

The Mark of Quality

Randy Reed (right), owner and president of Randy Reed Automotive, stands with son Trevin, the two-rooftop auto group’s manager. The Reed family formally opposed an ACA provision that requires...

Article

Contraceptive Controversy

At John Elway’s Crown Toyota in Ontario, Calif., a sales manager bar takes the place of the menacing, raised sales towers that still loom over many showrooms.

Article

5 Ways to Redefine the Customer Experience

Dealers who excel in SF know that the documentation customers use to prove residence and income is becoming increasingly easy to fake, prolonging the verification process.

Article

Stop the Presses!

Videos are most effective as part of a training curriculum that adds context to the lessons presented.

Article

Stop Punishing Your Staff!

Article

Highline Concepts

Article

Man Bites Dog

Article

Questions Are the Answer